Shipping & Delivery policy

At Susan Parker Toronto, we aim to deliver your order as quickly, accurately, and transparently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Order Processing Time

  • Orders are processed within 1–7 business days after payment has been successfully received.

  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may vary during peak seasons or promotional periods.

2. Estimated Delivery Time

  • The average delivery time is 3–7 business days, depending on your location and local logistics providers.

  • Delivery times are estimates and may be affected by factors such as customs clearance, public holidays, weather conditions, or high order volumes.

Susan Parker Toronto cannot guarantee delivery dates, but we always strive to meet the estimated timelines.

3. Shipping Method & Origin

  • All orders are shipped directly from our international suppliers, including suppliers located in China.

  • Because orders are shipped internationally, customs duties, import taxes, or handling fees may apply depending on the destination country.

  • Any such charges are the responsibility of the customer.

4. Shipping Costs

  • Shipping costs are calculated and displayed at checkout.

  • The final shipping fee depends on factors such as order weight, destination, and selected shipping method.

5. Responsibility & Delivery Issues

  • If tracking information confirms that the package has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Susan Parker Toronto is not responsible for lost or stolen packages after confirmed delivery.

  • Customers are responsible for entering a complete and accurate shipping address.

  • Any address errors or changes must be reported within 24 hours after placing the order. After this period, modifications cannot be guaranteed.

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Company Name: Susan Parker Toronto
Email: info@susanparkertoronto.com
Location: Canada