Terms & conditions

These Terms & Conditions apply to all purchases made through the website of Susan Parker Toronto. By placing an order on our website, you agree to be bound by these terms.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via the Susan Parker Toronto website. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to display and describe our products as accurately as possible. However, minor deviations, typographical errors, or inaccuracies may occur. Product images are for illustrative purposes only and may differ slightly from the actual product.

Susan Parker Toronto reserves the right to correct errors or update product information at any time without prior notice.

3. Orders & Payments

• Orders are processed only after full payment has been successfully received.

• Available payment methods may vary depending on the customer’s country or location.

• Customers are responsible for ensuring that their chosen payment method is supported in their region.

• All prices listed on our website are shown in the applicable currency and may be subject to taxes or duties depending on the destination country.

4. Processing & Delivery

• Processing time: 1–3 business days

• Estimated shipping time: 3–7 business days (depending on destination and logistics)

• Orders are shipped directly from our international suppliers, including suppliers located in China.

Please note that shipping times are estimates and may vary due to customs procedures, holidays, or external factors beyond our control.

5. Returns & Cancellations

All conditions regarding returns and cancellations are outlined in our separate Return Policy, which forms an integral part of these Terms & Conditions.

6. Liability

• Susan Parker Toronto is not liable for loss or damage during shipping if tracking information confirms delivery to the address provided by the customer.

• Customers are responsible for providing accurate and complete shipping information.

• Any address errors must be reported within 24 hours after placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, designs, logos, and branding, is the property of Susan Parker Toronto and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, you may submit it in writing by contacting us at:

Email: info@susanparkertoronto.com

We aim to respond to all complaints within 5 business days and work toward a fair and satisfactory resolution.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Canada, without regard to conflict of law principles.